Terms of service
Last updated: 27 August 2026
These Terms of Service govern the purchase and use of coaching services offered through NickOrton.com.
The website and coaching services are operated by:
BPMH Limited
Company number: 17203654
VAT registration number: GB 520 6797 83
Registered address: Suite A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom
References in these Terms to “we”, “us” and “our” mean BPMH Limited. References to “you” or “client” mean the person purchasing or receiving the coaching service.
By purchasing a coaching programme, you agree to these Terms together with our Privacy Policy, Purchase Options Cancellation Policy and any programme-specific information displayed on the website or during checkout.
1. Our coaching services
We provide metabolic-health coaching and lifestyle support through Nick Orton and the BodyPower Certified Metabolic Health Coaching team.
Depending on the programme selected, coaching may include support relating to areas such as:
- nutrition and protein intake;
- resistance training and physical activity;
- muscle preservation;
- routines and lifestyle habits;
- accountability and progress tracking;
- adherence to a treatment plan established by your healthcare professional;
- preparing useful information for conversations with your healthcare team; and
- long-term maintenance and behaviour change.
The exact scope of support depends on the programme purchased and is described on the relevant product page.
2. Coaching is not medical treatment
Our service is a coaching and lifestyle-support service. It is not a substitute for medical care.
Nick Orton and members of the coaching team acting in their coaching capacity do not:
- diagnose medical conditions;
- prescribe medication;
- recommend that you start, stop or change prescription medication;
- alter medication doses;
- provide emergency medical treatment; or
- replace your doctor, prescriber or other appropriately qualified healthcare professional.
Decisions relating to GLP-1 medication, TRT, peptides or other medical treatment remain between you and your appropriately qualified healthcare professional.
Where something falls outside the scope of coaching, we may advise you to speak with an appropriately qualified healthcare professional.
If you believe you are experiencing a medical emergency, you should contact the appropriate emergency medical service rather than relying on the coaching service.
3. Eligibility
You must be at least 18 years old to purchase a coaching programme unless we have expressly agreed otherwise in advance.
You are responsible for providing accurate and complete information relevant to your coaching.
4. Programme options
Our coaching programmes are offered using fixed programme lengths.
At the time of launch, the available options are:
3-Month Programme – Essential Commitment
You make three monthly payments. The paid coaching programme lasts three months and ends following completion of the agreed programme period.
6-Month Programme – Most Popular
You make six monthly payments.
After the six paid months have been completed, you receive an additional two weeks of coaching at no extra cost.
12-Month Programme – Best Value
You make twelve monthly payments.
After the twelve paid months have been completed, you receive an additional two months of coaching at no extra cost.
The complimentary periods are extensions of the coaching service and do not create additional monthly charges.
The programme ends automatically once the applicable paid term and any complimentary coaching period have been completed unless you separately agree to purchase further coaching.
5. Fixed commitment and monthly instalments
The 3-, 6- and 12-month options are fixed-term coaching programmes paid by monthly instalments.
Selecting monthly billing does not mean that the service is a month-to-month, cancel-anytime membership.
When you select a programme, you are agreeing to the corresponding fixed programme term and scheduled monthly payments, subject always to your statutory cancellation rights and the other cancellation provisions in these Terms.
Your exact monthly price, payment frequency and programme length are displayed before you complete checkout.
6. Payments
Payments are processed through Shopify and its supported payment providers. Recurring programme payments are managed using the subscription technology connected to our Shopify store.
By purchasing a programme, you authorise the agreed monthly amount to be charged to your selected payment method according to the schedule shown at checkout.
Shopify requires customers purchasing recurring products to agree to the applicable cancellation policy before completing checkout.
You are responsible for ensuring that your payment details remain current.
7. Failed or overdue payments
If a scheduled payment fails, we or our payment provider may attempt to collect the payment again.
We may contact you to request updated payment information.
If an amount remains overdue, we may temporarily suspend coaching services or access to client areas until the payment issue is resolved.
We will act reasonably before suspending services because of a failed payment.
8. Your 14-day cooling-off right
If you purchase our service online as a consumer, you will normally have the statutory right to cancel your contract within 14 days after the contract is entered into, subject to applicable law.
You do not need to provide a reason for exercising this statutory right.
To cancel during the cooling-off period, contact us clearly stating that you wish to cancel your coaching contract.
9. Starting coaching during the cooling-off period
You may choose to begin your coaching before the 14-day cooling-off period has expired.
Before we begin delivering coaching during this period, we may ask you to expressly request that the service begins immediately.
If you request that coaching starts during the cooling-off period and then exercise your statutory right to cancel before the service has been fully performed, you may be required to pay an amount proportionate to the coaching service already supplied up to the point at which you notified us of cancellation.
Nothing in these Terms removes any cancellation right that applicable consumer law gives you.
10. Cancellation after the cooling-off period
After the statutory cooling-off period has expired, your selected programme remains a fixed-term commitment.
Unless another legal cancellation right applies or we agree otherwise, the monthly instalments associated with your selected fixed programme remain payable for the agreed paid term.
However, we will not apply this provision in a way that would unlawfully penalise a consumer or conflict with applicable consumer-protection law.
If exceptional circumstances mean that you need to end your programme early, please contact us. We will consider the circumstances reasonably.
Any rights you have because services have not been performed with reasonable care and skill, have not matched what was agreed, or because of another breach of consumer law are unaffected. UK consumer law requires consumer services to be performed with reasonable care and skill.
11. Complimentary coaching periods
The additional:
two weeks following a completed 6-month programme, and
two months following a completed 12-month programme
are complimentary coaching periods.
No additional programme payment is charged for these periods.
The complimentary period begins after the normal paid coaching period ends.
Unless expressly stated otherwise, the client continues to receive the coaching support applicable to their selected programme during the complimentary period.
The complimentary period has no cash value and cannot normally be exchanged for a refund or transferred to another person.
12. Delivery of the coaching service
Our coaching service may be delivered through:
- Discourse;
- online forms;
- written coaching plans;
- check-ins;
- messaging;
- video or telephone consultations;
- educational resources; and
- other communication methods we introduce from time to time.
You may be required to create or use an account to access parts of the service.
You are responsible for maintaining the security of your account and login information.
13. Communication with your coach
Coaching is not intended to provide continuous or emergency communication.
Response times may vary depending on the programme, working hours, weekends, holidays and coach availability.
We may occasionally allocate, replace or reassign a coach where reasonably necessary, for example because of illness, availability or operational requirements.
Purchasing through NickOrton.com does not guarantee that Nick Orton personally delivers every consultation, check-in or communication. Services may be delivered by members of the coaching team.
14. Your responsibilities
To get appropriate value from the service, you should:
- provide accurate information;
- complete agreed check-ins where applicable;
- inform your coach of relevant changes;
- continue to follow advice from your medical team;
- seek medical advice where appropriate;
- behave respectfully towards coaches and other community members; and
- use coaching materials only for your own personal use.
Your results will depend on many factors including your circumstances, adherence, health, treatment, behaviour and consistency.
15. No guarantee of results
We will provide the coaching service with reasonable care and skill.
However, we cannot guarantee a particular health, fitness, weight-loss, muscle-gain, treatment or other outcome.
Examples, testimonials and case studies describe individual experiences and should not be interpreted as guarantees that you will achieve the same result.
16. Discourse and community access
Where your programme includes access to a private Discourse area or community, that access is provided as part of your coaching service.
You must not:
- share another person's confidential information;
- harass coaches or other members;
- upload unlawful or harmful content;
- share your account credentials;
- commercially redistribute coaching materials; or
- use the community in a way that materially disrupts other users.
We may moderate or remove content where reasonably necessary.
Serious or repeated breaches may result in access being restricted or removed. Where this affects a paid service, we will act reasonably and in accordance with applicable consumer law.
17. Intellectual property
Unless otherwise stated, coaching plans, written materials, educational resources, website content, graphics, videos and other materials supplied by us are owned by or licensed to BPMH Limited.
You may use materials supplied as part of your programme for your own personal use.
You must not reproduce, sell, publish, distribute or commercially exploit those materials without our written permission.
18. Privacy and personal information
We process personal information in accordance with our Privacy Policy.
Because metabolic-health coaching may involve information relating to your health and treatment, please read our Privacy Policy carefully so you understand how information is collected, used and protected.
19. Changes to the service
We may make reasonable changes to the way coaching is delivered, including changes to platforms, coaches, communication tools or programme administration.
We will not materially reduce the core service you have already purchased without a reasonable basis.
If a material change adversely affects your statutory or contractual rights, those rights remain unaffected.
20. Suspension or termination by us
We may suspend or terminate access where reasonably necessary if:
- payments remain overdue;
- there is serious abuse or harassment;
- you misuse our systems or materials;
- continued coaching would be inappropriate or unsafe within our scope of practice; or
- you seriously breach these Terms.
Where appropriate, we will attempt to contact you before taking such action.
Any financial consequences of termination will be handled fairly and in accordance with applicable consumer law.
21. Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Nothing in these Terms affects your statutory consumer rights.
Subject to those rights and applicable law, we are not responsible for losses that were not reasonably foreseeable when the contract was entered into or losses arising from circumstances outside our reasonable control.
You remain responsible for medical decisions made between you and your healthcare professionals.
22. Problems with our service
If you believe that there is a problem with the coaching service, please contact us as soon as possible so that we can investigate and, where appropriate, attempt to resolve it.
Consumer services supplied in the UK must meet applicable statutory standards, including being performed with reasonable care and skill.
23. Contacting us
Questions, complaints or cancellation requests can be sent to:
BPMH Limited
Suite A, 82 James Carter Road
Mildenhall
Suffolk
IP28 7DE
United Kingdom
Email: n.orton@bodypower.com
24. Governing law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also benefit from mandatory legal protections applicable where you live, and nothing in these Terms is intended to remove those protections.
25. Changes to these Terms
We may update these Terms from time to time.
Changes will apply to future purchases from the date the revised Terms are published unless applicable law permits or requires otherwise.
Terms applicable when you entered into your contract will continue to govern that contract unless a lawful change is agreed or otherwise permitted.