Refund policy
Last updated: 27 August 2026
This policy applies to coaching programmes purchased through NickOrton.com and operated by BPMH Limited.
Our services are digital and coaching-based. We do not sell physical goods through these coaching programmes, so there are no physical products to return.
1. 14-day cancellation period
If you purchase a coaching programme online as a consumer, you will normally have a statutory right to cancel the contract within 14 days of entering into it, subject to applicable consumer law.
To request cancellation during this period, contact:
and clearly state that you wish to cancel your coaching programme.
2. If coaching has already started
You may ask us to begin coaching before the end of the 14-day cancellation period.
Where you have expressly requested that coaching begins during this period and you later cancel before the 14 days have expired, we may deduct a reasonable and proportionate amount for services already supplied up to the time you cancel, where permitted by law.
If we have not obtained the required request or provided the required cancellation information, different statutory rules may apply.
3. Refund timing
Where you are legally entitled to a refund following cancellation, we will process the refund in accordance with applicable law.
For cancelled service contracts, refunds should generally be made within 14 days of being informed of the cancellation.
Refunds will normally be returned to the original payment method unless another method is agreed.
4. Fixed-term coaching programmes
Our coaching programmes are offered as fixed commitments:
3-Month Programme
3 monthly payments.
6-Month Programme
6 monthly payments, followed by an additional 2 weeks of coaching at no extra cost.
12-Month Programme
12 monthly payments, followed by an additional 2 months of coaching at no extra cost.
Monthly billing is an instalment arrangement for the selected fixed-term programme and does not create a cancel-anytime monthly membership.
After the statutory cancellation period has expired, the agreed monthly payments remain payable for the selected programme term unless:
- another statutory cancellation or refund right applies;
- we agree otherwise; or
- exceptional circumstances justify another arrangement.
Any early-termination terms will be applied reasonably and in accordance with applicable consumer law. Consumer-facing cancellation terms should not unfairly penalise a customer who needs to end a contract early.
5. Problems with the service
If you believe the coaching service has not been provided as agreed, please contact us as soon as possible.
Nothing in this policy limits your statutory rights where a service is not performed with reasonable care and skill or otherwise does not comply with applicable consumer law.
Depending on the circumstances, an appropriate remedy may include:
- correcting or re-performing the affected service;
- providing an appropriate price reduction;
- issuing a full or partial refund where required by law; or
- another reasonable solution agreed with you.
6. Complimentary coaching periods
The additional 2 weeks included with the 6-month programme and the additional 2 months included with the 12-month programme are complimentary coaching periods.
They:
- do not create additional monthly charges;
- have no separate cash value;
- cannot normally be exchanged for cash or a refund; and
- are provided after the relevant paid programme period has been completed.
7. Failed payments
A failed or declined monthly payment does not automatically cancel your programme.
We or our payment provider may attempt to collect the payment again or contact you to update your payment method.
Access to coaching may be temporarily suspended while overdue payments remain unresolved.
8. Exceptional circumstances
We understand that unexpected circumstances can arise.
If illness, significant personal circumstances or another serious issue means you cannot continue your programme, contact us at:
We will review requests individually and reasonably. Any decision will take into account the service already provided, remaining programme term and applicable consumer rights.
9. How to request a cancellation or refund
Please contact:
BPMH Limited
Suite A, 82 James Carter Road
Mildenhall, Suffolk
IP28 7DE
United Kingdom
Email: n.orton@bodypower.com
Please include:
- your full name;
- the email address used to purchase;
- the coaching programme purchased; and
- the reason for your request, where relevant.